Ombudsman
An ombudsman is an independent officer who investigates complaints about unfair administration. In BC, the Ombudsperson investigates complaints about provincial public authorities, such as ministries, municipalities and health authorities, and makes non-binding recommendations. Some industries also have their own ombudsman services for customer complaints.
How BC law treats it
The Ombudsperson's jurisdiction is set by the Ombudsperson Act, RSBC 1996, c 340 and covers only listed public authorities, not private businesses. Complaints about real estate licensees go to the BC Financial Services Authority under the Real Estate Services Act, SBC 2004, c 42.
What it means for your business
If a provincial ministry or municipality treats your business unfairly, a complaint to the Ombudsperson is a free option, though it cannot award compensation.
Risks and common mistakes
The Ombudsperson cannot fine anyone or lay charges, so it is no substitute for a court claim or a complaint to the proper regulator.
Browse the full Fulcrum Law Dictionary for related terms.
General information about British Columbia and Canadian law, current to October 2026. It is not legal advice.
