KPI benchmarking
KPI benchmarking is comparing a business's key performance indicators against industry standards, competitors or past results to find areas for improvement. It is a management and business term rather than a legal one. Legal issues arise mainly from the data used, such as personal information or competitors' confidential information.
How BC law treats it
A BC private sector organization's handling of personal information within BC is governed by the Personal Information Protection Act, SBC 2003 c 63; PIPEDA applies to federally regulated businesses and cross-border or interprovincial transfers.
What it means for your business
Benchmarking using customer or employee data should follow privacy rules on collection, use and disclosure.
Risks and common mistakes
Exchanging current pricing or wage data directly with competitors for benchmarking can raise competition law concerns.
Browse the full Fulcrum Law Dictionary for related terms.
General information about British Columbia and Canadian law, current to October 2026. It is not legal advice.
